Please note the shop is now closed for business due to the launch of my jewellery brand The Windigo.

Thank you for your interest in my artwork, thank you for the support over the years.

I am heading for new adventures, if you care to follow me there click this link for more info. Thea

Store Terms and Conditions

This is the boring but really important stuff so please read the following store policies carefully before placing an order.

Payment

Payment is by Paypal. You don't need a Paypal account for this, just a credit or debit card. Select either 'pay with Paypal account' or 'pay with credit card' at checkout.

By paying through Paypal you agree to their terms and conditions. All prices shown are in GBP, Paypal or your card issuer will determine an exhange rate if necessary.

You will receive an order confirmation by email.

If you want to place an order but for any reason cannot checkout online, contact me to discuss an alternative way to pay.

Shipping

All orders are sent from the UK, I wrap, package, arrange and ship all on my own so please be patient.

Allow 4 days for shipping small orders, larger orders will be shipped within 8 days. Custom made products may take upto 15 days.

If you choose upgraded shipping you will get a tracking number in your shipping confirmation email.

UK orders should be delivered within 48 hours from shipping - but this is out of my control so please be patient with the posties. International customers please allow between 1-4 weeks from shipping.

International orders may be subject to import tax according to that State / Country and is the buyer's full responsibility.

Shipping costs are shown on the product page. Standard shipping costs on additional items are discounted by 30%.

Shipping Options

Standard shipping is via Royal Mail First Class / Airmail.

I am not responsible for non-delivery or damage incurred using this method or for other cicumstances outside of my control. If you are concerned about delivery I advise you to purchase the full Shipping Upgrade option which includes insurance.

Two different levels of shipping Upgrade available including insurance upto £250 please read the full details here and on the FAQ page.

Limited Edition Prints

All prints are produced on archival fine art paper, normally Somerset Enhanced Velvet or Textured and are printed with 100+ year archival quality inks using the giclée process, which is a fancy French word for a very high quality inkjet reproduction.

They are as close to the original painting as possible and I produce these in-house because I pride myself on their quality.

All prints are signed and numbered and protected in clear archival sleeves.

Originals

All originals are shipped via an insured and signed for service as standard. Do not add the shipping upgrade to your cart for originals.

Original art comes mounted ready for framing in a standard imerial size frame unless otherwise stated.

Artwork that is sold framed will be done so with acrylic safety glass.

Cancellations and Returns

You have the right to cancel an order within 14 days of receipt. If you wish to do this you must inform me within that time frame by emailing thea@windigoheart.com or use the contact form. I will then provide you with instructions on returning the goods which you are liable for until they reach me.

Custom made products, are not eligible for cancellation, these items state on their respecitve products pages if they are not-eligible. Refunds for returned items will be processed within 14 days of receipt of returned goods subject to their condition and only to the same credit card or paypal details that the purchase was made from.

In the unlikely event that the goods you receive are not what you ordered, and you are not happy about it because they are less awesome than the things you did order, just get it touch and I will see to it that you receive what you actually ordered.

Ultimately I want people to be incredibly happy with anything they have ordered from me, and if you aren't for any reason I will do always do what I can to put it right.

Last updated July 4th, 2014

If you have any further questions please use the contact form to drop me a line.